Coronavirus Information for Norterre Residents

Letter to Residents and Families March 13 2020

Dear Residents and Families: In the midst of heightened concern about the Coronavirus (COVID-19), we would like to reassure and share with you measures we are taking at Norterre to monitor, manage and mitigate the fluid COVID-19 situation. Our very first priority is to protect the health and well-being of our residents at the Laurel and Estoria. At this time, we have no residents who have tested positive or are presumed positive for  COVID-19. We are coordinating information and following guidelines with Centers for Medicaid and Medicare, Missouri Department of Health and Senior Services and the Centers for Disease Control and Prevention. We are monitoring residents for COVID-19 symptoms, including fever, cough or shortness of breath. Should a resident present with symptoms, he or she will be located to an area of isolation. If symptoms persist or worsen, the resident would be transported to the Liberty Hospital Emergency Department. We are taking steps now to prevent this illness and be positioned to respond quickly and effectively should it impact someone in our setting.

Effective immediately, Norterre will restrict visitors and guests, except for those who are at the end of life. Because communication is so important for our residents, we are encouraging residents to utilize other methods of communication, including phone, FaceTime, Skype, etc. Staff members are available to assist residents and patients to use these resources.

Norterre is taking additional precautions for the health and safety of our residents, guests, staff, families and visitors:

Remember that you are a key partner in keeping yourself and others healthy—wash your hands often; avoid touching your eyes, nose, and mouth; notify staff if you feel sick. These precautions are an extension of the protocol and care we provide every day. We continue to monitor information and guidance from national, state and local public health and emergency preparedness officials to prevent the illness and strengthen our preparation for a possible outbreak.  We apologize in advance for any inconvenience this may cause, but we are keeping our residents’ safety as our number one priority.  Communication is key, and we will continue to update you on any news, emerging issues, or changes in our regular operations. In the meantime, please do not hesitate to contact me at any time with questions or concerns you may have.

Sincerely,

  Ashlee Lopez   Director, Community Operations/Administrator